In order to improve your online shopping experience with Angel Pharmacy we have
compiled a list of frequently asked questions by our customers. If you do not find
the information you are looking for, please contact us using the form below.
If you would like to send us feedback or have any comments regarding our site or
service please use the form below.
Angel Pharmacy is the winner of the 2010 United Kingdom’s Independent Pharmacist of the Year. Angelpharmacy.co.uk is the registered internet pharmacy site for the Angel Pharmacy Group. Angel Pharmacy was established by husband and wife team Dipan and Sejel Shah in the seaside Olympic town of Weymouth, Dorset in 1994 and the company has been providing a wide range of NHS pharmacy services to the Weymouth & Portland area for over 15 years. In 2009 our team of UK registered pharmacists dispensed over a quarter of a million prescription items to our customers. In 2012, by popular demand, Angel Pharmacy launched it's pharmacy website to meet the growing demands customers who prefer to order prescriptions, medicines and health products online.
Yes, we are a UK registered Pharmacy, overseen by the General Pharmaceutical Council and we are also members of the National Pharmacy Association. We operate from registered pharmacy premises and are owned and run by UK registered pharmacists. You can check our status by clicking on the following link:
Yes, Angel Pharmacy is run and overseen by pharmacists. All medicinal product orders are checked by our pharmacy team. We have implemented operating procedures to safeguard patient health. You can also speak to us at anytime if you have any queries. Contact Us
Our concept is simple. Offer the highest quality health and beauty products at the lowest possible price. We ensure our prices are amongst the lowest in the UK through a direct operating model. This means you can buy at low prices, but ensure you are receiving the highest quality and standards. We also offer a large array of health and beauty products, new product launches and ranges from around the world.
Angel Pharmacy is owned and run by UK registered pharmacists. To find out more about us click here
An online Pharmacy provides a selection of the products and services found in your high street chemist or pharmacy but through the internet. The service lets the customer buy from the comfort of their own home or office and provides massive savings compared to the high street. An online Pharmacy however does not replace the care of your local healthcare professionals and should be used alongside local services.
Please visit our Careers for further information regarding opportunities at Angel Pharmacy
We operate a low cost operating model, dealing directly with the consumer. Therefore margins normally added onto products by middlemen and retailers to arrive at the high street price are avoided. The savings we make are passed directly to our customers.
When placing an order with Angel Pharmacy you will find this a quick and easy process to go through. For prescriptions you will need to create an account with ourselves either before you begin the shopping process or when you decide to check out. For sales you can create an account which will keep a log and help you to manage the items you buy or you can use our express checkout. Below you will find a step by step guide to ordering your products from our company:
1. Check/review all of the items which you have placed into your shopping cart to ensure that they are correct, and to also see if anything needs to be added.
2. If are you not already logged into your account, then enter your email address and password when asked to log in or use the express checkout.
3. Check that all the billing and delivery address details are correct. If you would like your order sent to a different address this can be updated by clicking onto add new address.
4. You will be asked if you would like to set up an auto delivery on the order. You can select Yes to keep this on, or No to have this removed.
5. Pay & Complete:
• Currently we only accept Paypal as a method of payment.
• Click “Process Order” at the bottom of the page..
• This will transfer you to the PayPal website where all details for the transaction can be filled in and submitted.
• When the transaction is complete you will be diverted back to our website.
6. Once the payment has gone through the order will be completed, and you will then receive your order confirmation email with your order details as well as a receipt from Paypal.
Currently Angelpharmacy.co.uk only accepts Paypal as a method of payment.
In order to purchase your items using PayPal simply click “Process Order.” This will transfer you to the PayPal website. Once the transaction is complete you will be returned to angelpharmacy.co.uk.
You will receive an email from PayPal to confirm the transaction, and you will also receive an order confirmation email from us.
Locating items on our website is a simple process to go through. All that you need to do is enter the name of the item you are looking for into the search bar located at the top of our homepage and click ‘Search’. This will then provide you with the items matching your requests.
We do also have a number of categories available which are located above the search bar to view such as Prescriptions, Medicines,Beauty and Fragrance. By hovering over these links, options will be available for you to view a range of different items from the selections.
If an item that you are searching for cannot be located on our website, then we probably do not supply that specific product. Our new service helps you find the health and beauty products you need. Whether you're looking for a particular brand of toothpaste or a fragrance you can’t find in the shops, we can help. Our buying team can seek the items you need from our extensive range of supplier contacts. By visiting the following link Contact Us you can provide feedback on what you were looking for and our Online Team will make sure it’s available in the near future.
Our aim at Angel Pharmacy is to provide our customers with the highest quality consumables. Stock is checked and replenished on a weekly basis to ensure that our aims are met. The goods usually provided have expiry dates of at least 6 months to 1 year to give the customer a suitable amount of time to use them.
By opening an account with Angel Pharmacy, all of your previous and existing orders will be logged and saved within the account so that the customer can check on progresses and what they are receiving from our company.
By signing into your account and clicking onto “My Orders” located in the “My Account” box this will provide you with the most recent updates on your orders. The following statuses will show on the order:
• Order Received – This confirms that your order has been accepted and received by Angel Pharmacy, and will be updated for processing shortly.
• Order Received - Processing Order – Your order is now being updated in our systems, and forwarded onto our warehouse to be dispatched out within 24-48 hours.
• Order Cancellation – This would advise that your order has been cancelled. This may have been done through customer request or for an unforeseen circumstance. If you have any queries about a cancelled order then customer services can be contacted on 01305 777705 or by email at email@example.com
• Order - Complete Shipment – Your order has now been sent from Angel Pharmacy and will arrive with you within the specified delivery timescales. An automated email will be sent to you with your tracking details if applicable. The tracking number (if applicable) can also be found through your account on “Order History”.
• Order Part Dispatched – A variety of items from your order have been sent out from Angel Pharmacy and will arrive with you within the specified timescales. You will be informed of the products to follow by email and an expected dispatch date of when these will be sent out.
Once you have placed an order with Angel Pharmacy you will receive an email confirmation containing your order number, items ordered and the value. When you have received your parcel through the post the order will contain your order Invoice (Receipt) with the details which you require. If you do need to contact us with any queries then please keep your invoice and have this to hand when you call.
Unfortunately once an order has been placed with our company then we are unable to add any items to the existing order.If you need to add another item, just proceed with another order
Our customer service team can be reached both by using our Contact Us page where we we aim to answer your query by the next working day, and by telephone:
• 01305 777705
• 0044 1305 777705 if you are an International caller
Most of the items which you will find on our website do have the VAT (20%) included within the price.
VAT Exemption does apply for people who are disabled or Chronically Sick. You will qualify if:
1. You have a physical or mental impairment which has a long term and substantial effect upon the ability to carry out everyday activities.
2. You suffer with a condition that the medical practitioner (GP) will treat as a Chronic Sickness.
3. You have a terminal illness.
In order for us to refund any VAT or for you to claim this back, then you will need to fill out a VAT exemption form, or if you already have a VAT exemption certificate then this will need to be shown to us, such as being scanned and sent in by Email.
If you do have any queries at all in regards to VAT exemption or claiming this back, then you can refer to H M Customs notice 701/7 or visit http://www.hmrc.gov.uk/vat/managing/reclaiming/partial-exemption.htm
Currently we only accept Paypal as a method of Payment; however we are adding more methods shortly. To learn more about Paypal click here.
If an item is out of stock you can still add it to your order, however it will only be dispatched once it is in stock. Please do not order an item displayed as out of stock if you require the item urgently. We aim to replenish our stocks daily, so in most cases if the item is out of stock, it will be back in stock very soon.
In order to set up your Angel Pharmacy customer account and purchase goods online, you will have provided us with your email address. You will receive an order acknowledgement via this email address when your order is received. You will also receive an email when your order is dispatched.
Yes, we offer excellent prescription services, including NHS and Private Prescriptions. For more information, please browse the website under "Prescriptions" or call us on 01305 777705
A promotional code which can be used with Angel Pharmacy is usually a code containing letters and numbers. This promotional code will allow the customer to discounts or money off when purchasing goods.
The Discount codes which we have for our company, are sent through email newsletters to customers on specified occasions at managerial discretion. Therefore make sure you sign up for our Newsletters/Healthy updates
In order to use your Angel Pharmacy Discount code, simply add your item(s) to the shopping cart and click onto “Continue to check out”. You will then see a box titled "Coupon Information". Enter your Discount code here. If your Discount code is valid then the discount will be taken off your order, but if the code is invalid an error message will appear.
Here at Angel Pharmacy we do have a number of delivery prices and options available depending on the location as to where the goods will be delivered to. Below you will find all information on costs for delivery:
The delivery charge for within the UK for First Class Delivery is around £2.95 dependent on the weight of the order. This cost includes packaging, handling and Royal Mail 1st Class Delivery. If the order is over £35.00 then the delivery will be free of charge. NHS Prescription medicines are delivered free within the UK.
The delivery charge for the EU will be at a cost of £15 regardless of the order value.
Please note: Weight restrictions do apply.
America & the rest of the world
The delivery charge for all countries situated outside of the EU (America and the rest of the world) will be £19.99 regardless of the order value. All VAT charges are included within the price of the items (20%) and will be deducted at check out where applicable. If the order does contain any pharmaceutical medication or prescription items there will be a surcharge of £5.
Please note: Weight restrictions do apply.
If you wish to locate the delivery prices and options on our website, then the link which you can use can be located below: Delivery information
Angel Pharmacy delivers internationally. There are certain countries which place restrictions on the types of products that may be delivered into them. We will inform you if there are any problems. For further information about our delivery options visit our Delivery information section.
Within Angel Pharmacy we do aim to provide customers with the quickest service possible from when the order is placed up until receipt of your package. Below you will find all of the delivery information required from dispatching to delivery.
The vast majority of orders received within Angel Pharmacy (over 90%) are either dispatched on the same working day or following working day. Once your goods have been dispatched delivery can take between 2-5 working days. A signature may be required on receipt. Both Private and NHS Prescription orders are sent through a courier service.
European delivery orders are dispatched/ sent using a signed for service, and delivery can take between 3-6 working days. By using a signature service we can track from when the order leaves the UK until it has reached its delivery destination.
America & the rest of the World
Orders which are placed for countries located out side of the EU (America & the rest of the world) are sent using a signed for service, and delivery can take between 5-10 working days. By using a signature service we can track the parcel from when the order leaves the UK until it reaches its delivery destination.
Yes, delivery to Europe and the Rest of the U.K. (including the Highlands & Islands of Scotland, Northern Ireland, Shetland Islands, Isle of Man, Isle Of White, the Isles of Scilly, the Channel Islands & British Forces Post Offices) is charged at £15 regardless of order value. Delivery is usually 3-6 days. Delivery to regions outside of Europe are charged at £19.99. Delivery is usually 5-10 days. All prices shown online include UK VAT (20%)
All prescriptions will need a signature on delivery. If you will not be at home during office hours you can always provide us with an alternative secure delivery address where someone will be available to receive the parcel if a signature is required. If the delivery does fail at any point by the delivery company, then they will leave you with a calling card and your package will be sent to your local postal office. You can either visit this office to collect your parcel, or re-delivery can be arranged on the delivery company’s website. You must contact them within 7 working days as this is the period of time that they will hold the goods. Failing this the goods will be returned back to Angel Pharmacy where an extra charge will apply to either attempt the delivery again, or in the case of a refund then you will be reimbursed minus a £6 re-stocking fee. For further information you can refer to our delivery information or Terms and Conditions.
Angel Pharmacy’s delivery service may require a signature on delivery, therefore we are usually unable to deliver to PO Boxes.
Once we have received your order, Angel Pharmacy will email you with your order number. Please quote this order number in all correspondence. You can contact our customer services team at firstname.lastname@example.org with regard to your query. If you have an account you can also track your order by clicking here
Angel Pharmacy hopes that you will be delighted with your order. However, if for any reason you are not completely satisfied then please contact us at email@example.com, or by calling our customer service line on 01305 777705 within 7 days of receipt of your parcel, and our customer service team will be pleased to assist you and if applicable by raising a returns on your order for the item(s) being returned. Please ensure that you have your order reference number ready when contacting us. Please refer to our Terms and Conditions for further information.
Consumers have the right to return goods for up to 7 working days after the date on which the item(s) are received by you. To exercise this right, you should send us a notice of cancellation in writing to Angel Pharmacy Online, 24 Crescent Street, Weymouth, Dorset, DT4 7BX stating the order number or use the Comments and Feedback form on our Contact Us page.
Consumers have the right to cancel orders placed using this website for up to 7 working days after the date on which the item(s) were ordered. This right does not apply to medicines or items of a personal nature.
To exercise this right, you should send us a notice of cancellation in writing to Angel Pharmacy Online, 24 Crescent Street, Weymouth, Dorset, DT4 7BX stating the order number or use the Comments and Feedback form on our Contact Us page. Please note that a £6 handling charge may apply for medicines and items of a personal nature if the item has already been shipped from our pharmacy; If the package has already been shipped it will be regarded as a return. Your statutory rights are not affected.
Your payment for goods will be refunded by Angel Pharmacy within 30 days of cancellation by the original payment method.
Angel Pharmacy asks for these details so that we can enhance your experience of using our site, ensure patient safety, provide you with the goods and services you request from us, enable us to fulfill your order and make sure it is delivered correctly and to contact you in case there is a problem with your order. If you have agreed, we will contact you to keep you up to date on our latest products, promotional offers and events.
We do not disclose any personal information unless demanded of us by a court order.
If you cannot remember your password, simply click on the link "Forgot your password?". An email containing your decrypted password will be sent to the email address you originally provided when you registered.
If you wish to change your password, then this can be done through your online account. By logging in and clicking on “Account Settings” your login details and Personal Information can be changed and updated. This is an easy process to go through and will only take you a few minutes to complete.
Here at Angel Pharmacy we do supply a number of different Prescription medication items for both Humans and Pets. With these items we do require for the original/ physical prescription to be sent into ourselves through the post before we can dispatch an order.
We do accept Human prescription from within the UK and EU. In regards to EU prescription you will need to ensure that they are fully written in English with all of the relevant requirements stated on it. When it comes to Pet Prescriptions we can only accept these from within the UK.
The address in which these Prescriptions can be sent into is:
24 Crescent Street
Yes, we are a UK regulated pharmacy, with physical premises in Weymouth, Dorset. Our pharmacy services are fully compliant with the GPhC's protocols and NHS primary care trust requirements.
We have a team of highly trained professional pharmacists who dispense prescription orders. All our pharmacists and pharmacies are registered with the GPhC and in addition our pharmacies are members of the National Pharmacy Association. Our pharmacists have years of prior experience having worked for well know national pharmacy chains. Overall the pharmacists have over 50 years of pharmacy experience in dispensing medication and providing patient care. We also have a team of pharmacy technicians who work alongside our pharmacists to prepare prescription requests.
You can speak to the pharmacist in charge during office hours by calling 01305 777705. Our pharmacists are able to provide help and advice on a number of conditions in a confidential manner.
Yes, our service is fully legitimate and complies with UK laws and regulations. We understand that there are a number of illegal websites which operate from outside the UK selling counterfeit unsafe lifestyle drugs that have been featured in the media. We are not in the same category as these outfits and are lobbying to close them down. Our service is fully transparent and overseen by the same UK bodies that oversee all high street pharmacies. You can be assured that you are dealing with a professional organisation and that the medication you receive is original.
To apply for an HC2 certificate, you should complete form HC1 available from Jobcentre Plus offices or most NHS hospitals. Your doctor, dentist or optician may have one too. You can also get an HC1 by calling 0845 610 1112 . If you do not qualify for an HC2 certificate, you may still receive some help towards other NHS charges if you are sent an HC3 certificate.
Prescription medication is delivered using a "Signed For" postal service. The items will be discreetly wrapped with no indication of what is inside the package.
Yes, you can have your items delivered to an address of your choice
In some instances it can be cheaper to obtain and have dispensed a private prescription compared to an NHS prescription if you have to pay the NHS prescription charge. We aim to pass on any savings to our customers. If you have any questions, please contact us on 01305 777705
Top Tips for Common Conditions or for more information take our portal to NHS Choices
I think the website is looking good!
Your website is easy to navigate and looks very professional. It''s nice to be able to order my repeat prescription on the internet.
M.T - Bournemouth
What a wonderful service you provide I wish I had got my prescriptions like this years ago. Thankyou. Keep up the good work.
Top Quality Service
Excellent service in a time of crisis. Needed the Ashton and Parsons teething powder as I could not stand to watch my 6 month old daughter cry and whine from pain. I had three sachets left and none of my local pharmacies had this (rare) teethig powder. Fast delivary. Placed order on a Friday night (10pm), package arrived on Tuesday morning. Very happy and will purchase from again. Many many thanks.
Mr Ahmed, London
Wonderful first class service. Thank you so much.
Thanks for my order of Carolina Herrera, Chic for Men which although was out of stock at the time you were able to source in good time for me to receive with my prescription medicines. Great service.
Lots of retired folk now have computers and are computer literate. The Angel Pharmacy online facility is splendid and would make life easier for a lot of people.
Mr Malbon, Weymouth
Very reasonable prices and delivery is quick. all in all happy with the service
Getting better every time I use it!
Mr Matysiak, Weymouth
Free Delivery on NHS Prescriptions* & Orders over £35.
*Terms & Conditions apply.